New paper published in the Journal of Operations Management
Daniel Kwasnitschka, Henrik Franke, and Torbjörn Netland have published the paper “Effects of feedback in manufacturing: A field experiment using smartwatch technology” in the Journal of Operations Management.
What type of performance feedback is most effective in manufacturing? Should it focus on the individual or the team? Should it be framed positively or negatively?
Discover the answers to these questions in our latest publication in the Journal of Operations Management. In a nine-week long field experiment conducted across two factories, shop floor workers received various types of feedback via smartwatches. Our findings reveal that:
- Getting performance feedback right enhances productivity in manufacturing
- Productivity improves to a greater extent when feedback is directed at individuals rather than teams
- Glass-half-full feedback yields higher productivity compared to glass-half-empty feedback
- The target of the feedback is more important than how it is framed
To learn more about this research, please explore our open-access article external pagehere.